What is our Privacy Policy

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What is your privacy policy?

By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).

This Privacy Policy explains how Webbox, (‘We/Us/Our’) collect, store and use your personal data when you browse and use webbox.co.uk (the ‘Website’), and when you provide us with your personal data. Please read this Privacy Policy carefully.

By accessing, browsing or otherwise using the Websites you confirm that you have read, understood and agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, you must not use the Websites. Webbox is owned by Pets Choice Ltd and is a company registered in England and Wales (registration number 2181268) with registered office at Pets Choice Ltd, Brentwood House, Lower Philips Road, Whitebirk Industrial Estate, Blackburn, BB1 5UD, United Kingdom and is a registered data controller with the Information Commissioner’s Office.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal data in accordance with the EU General Data Protection Regulation (GDPR).

 

What information might be held about me?

Information that you have provided to us including but not limited to when you:

o    purchase products through the Websites or over the phone

o    submit rate and reviews

o    enter competitions, prize draws or promotions which we are promoting

o    sign up to marketing/newsletters by email

o    Information you provide our partners and when you report a problem with the websites.

o    If you contact us for any reason, we may keep a record of that correspondence.

o    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

o    Information we collect using cookies stored on your device. Please see the section on cookies for more information and how to manage them.

o    Your IP address

o    Details of your visits to the websites including, but not limited to, traffic data, location data and other communication data and the resources, advertisements and linked sites that you access.

 

Information we request and hold includes but is not limited to the following:

o    Your name, age, date of birth, sex

o    Pet name, breed and birth date

o    Billing and delivery postal addresses

o    Phone and fax numbers

o    Email addresses

o    Usernames and passwords

o    Browsing and shopping activities

o    Your customer queries

 

We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:

To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order and administering promotions such as competitions and prize draws.

o    To monitor and improve the services and the Websites

o    To manage your marketing preferences.

o    To contact you if there is a query regarding your order.

o    In the event that you purchase goods on the Webbox, Goodwyns, Davies and Oceanic websites, you may be sent an email requesting whether you would like to review your product.

o    To verify your identity.

o    In certain circumstances in order to process your order and to verify your identity, we may call your provided telephone number you have provided to perform security checks and to request that you verify certain information.

o    Market research purposes

o    To enable us to comply with any legal or regulatory requirements;

o    In the detection and prevention of fraud or other crimes.

o    To assist with any of your customer queries

o    For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.

 

Unless you have not consented to, we may use your personal data in the following manner:

To provide you with tailored/behavioural advertising through the use of cookies on the Websites. This means that we have your agreement to store information about the products you have viewed or purchased so that we are able to make the adverts you see more relevant to you. In the event that you do not want to receive tailored advertising, or do not wish for any of your information to be processed through the use of cookies, please refer to the section on Cookies.

We may disclose personal data we collect to third parties in the following manner:

o    All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such third parties as are necessary to enable us to do such checks. The third parties, which may include credit reference agencies, may keep a record of the information provided.

o    To administer your account and to disclose your details to our third party service providers for the purpose of processing and fulfilment of your order.

o    We may pass your personal data to other companies to support our business operations, and or audit purposes.

o    We may disclose your personal data where it is necessary to comply with any applicable law or an order of a governmental or law enforcement body.

o    We may pass on non-personal aggregated information about sales and websites usage to reputable organisations for research or analysis purposes only.

o    We may disclose your personal information to any member of the Pets Choice Ltd Group of Companies, which means our subsidiaries, our ultimate holding company and its subsidiaries.

o    We may pass your information to third parties in order to despatch your orders. The third party provider may send marketing material within the parcel or by post after fulfilment of your order.

o    We may disclose your information to any successors of our business for them to use for the purposes set out in this Privacy Policy, and/or as part of any business or asset sale carried out.

 

Payment Card details

We process your payment card details in order to complete your purchase that you made through the Websites and mobile applications.

 

E-mail Marketing

You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.

 

Phishing

Phishing is a method used by fraudsters to deceive someone into giving sensitive information. Most of the time phishing will take the form of emails, which purport to be from well-known companies and ask recipients to send their private information. This information is then used for identity theft and fraud. Webbox will only ask you to send personal details by email if it is responding to a query you have sent it online and these details are needed to answer your query properly. Webbox will never ask you to send any personal details by email unless you have been contacted Webbox. If you have not contacted Webbox, please ignore any email claiming to be from any of these brands which asks for personal details, and let us know about it.

 

Cookie Policy for Webbox

This is the Cookie Policy for Webbox, accessible from https://www.webbox.co.uk/

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookies
  • If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookies
  • We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookies
  • This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookies
  • This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Forms related cookies
  • When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookies
  • In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  • For more information on Google Analytics cookies, see the official Google Analytics page.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Webbox Pet Food, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: