FAQ Category: Delivery

What is DPD Pickup Delivery?

DPD Pickup lets you collect your order from a nearby shop, locker, or pickup point—at a time that suits you. It’s a flexible alternative to home delivery, perfect for busy pet parents. 

How do I choose DPD Pickup at checkout?

Simply select “DPD Pickup Point” as your delivery method during checkout. You’ll be able to search for and choose a pickup location near you based on your postcode. 

How will I know when my order is ready for pickup?

DPD will send you a notification by SMS or email once your parcel is ready to collect. You’ll also get the address, opening hours, and a tracking number. 

Does Webbox ship internationally?

Unfortunately, we don’t current ship internationally. However, this is something we’ll be looking at in the future so watch this space!

How much should I expect to pay for deliveries?

Orders under £40 will cost a standard rate of £4.96. Orders over £40 up to 30kg will receive free UK delivery. Please allow up to 7 working days for your delivery to be processed and dispatched during busy periods.

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